SOFTWIN Internet Security 2010 User's Guide download pdf (Page 328)

Click the Add Friend button on the BitDefender antispam toolbar to add the

sender to the Friends list. You may need to click OK to acknowledge. You will

always receive e-mail messages from this address no matter what they contain.

5. Click the Not Spam button on the BitDefender antispam toolbar (normally

located in the upper part of the mail client window). This indicates to the Learning

Engine that the selected message is not spam. The e-mail message will be moved

to the Inbox folder. The next e-mail messages that fit the same patterns will no

longer be marked as [spam].

Decrease Antispam Protection Level

To decrease the antispam protection level, follow these steps:

1. Open BitDefender and switch the user interface to Expert Mode.

2. Click Antispam on the left-side menu.

3. Click the Status tab.

4. Move the slider lower on the scale.

It is recommended to decrease protection by just one level and then wait enough

time to evaluate the results. If many legitimate e-mail messages are still being

marked as [spam], you can further decrease the protection level. If you notice that

many spam messages are not detected, you should not decrease the protection

level.

Retrain Learning Engine (Bayesian)

Before training the Learning Engine (Bayesian), prepare a folder containing only

SPAM messages and another one containing only legitimate messages. The Learning

Engine will analyze them and learn the characteristics that define the spam or

legitimate messages that you usually receive. In order for the training to be efficient,

there must be over 50 messages in each category.

To reset the Bayesian database and retrain the Learning Engine, follow these steps:

1. Open your mail client.

2. On the BitDefender antispam toolbar, click the Wizard button to start the

antispam configuration wizard. Detailed information on this wizard is provided

in section “Antispam Configuration Wizard” (p. 279).

3. Click Next.

4. Select Skip this step and click Next.

5. Select Clear antispam filter database and click Next.

6. Select the folder containing legitimate messages and click Next.

7. Select the folder containing SPAM messages and click Next.

Troubleshooting

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SOFTWIN Internet Security 2010 User's Guide Page 328