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40. Troubleshooting
This chapter presents some problems you may encounter when using BitDefender
and provides you with possible solutions to these problems. Most of these problems
can be solved through the appropriate configuration of the product settings.
If you cannot find your problem here, or if the presented solutions do not solve it,
you can contact the BitDefender technical support representatives as presented in
chapter “Support” (p. 236).
40.1. Installation Problems
This article helps you troubleshoot the most common installation problems with
BitDefender. These problems can be grouped into the following categories:
● Installation validation errors: the setup wizard cannot be run due to specific
conditions on your system.
● Failed installations: you initiated installation from the setup wizard, but it was not
completed successfully.
40.1.1. Installation Validation Errors
When you start the setup wizard, a number of conditions are verified to validate if
the installation can be initiated. The following table presents the most common
installation validation errors and solutions to overcome them.
Description&SolutionError
In order to run the setup wizard and install BitDefender
you need administrator privileges. Do any of the
following:
You do not have sufficient
privileges to install the
program.
● Log on to a Windows administrator account and run
the setup wizard again.
● Right-click the installation file and select Run as.
Type the user name and password of a Windows
administrator account on the system.
BitDefender was previously installed on your system,
but the installation was not completely removed. This
condition blocks a new installation of BitDefender.
The installer has detected
a previous BitDefender
version that was not
uninstalled properly.
To overcome this error and install BitDefender, follow
these steps:
1. Go to www.bitdefender.com/uninstall and download
the uninstall tool on your computer.
Troubleshooting
210
BitDefender Total Security 2011
- User's Guide 1
- Each man has his price Bob 3
- And yours was pretty low 3
- Table of Contents 4
- Installation and Removal 11
- 1. System Requirements 12
- System Requirements 13
- 2. Preparing for Installation 14
- 3. Installing BitDefender 15
- 3.3. Step 3 - Registration 16
- Activate Online Features 17
- Installing BitDefender 18
- 3.4. Step 4 - Choose View 19
- 3.5. Step 5 - Configure 20
- Configure My Tools 23
- Set Up Parental Control 23
- 3.6. Step 6 - Support Options 24
- 3.7. Step 7 - Confirm 24
- 3.8. Step 8 - Finish 25
- Getting Started 28
- 6. Overview 29
- 6.3. Scan Activity Bar 30
- 6.3.1. Scan Files and Folders 31
- Overview 32
- 7. Main Application Window 33
- 7.1.1. Status Area 34
- 7.1.2. Protect Your PC Area 34
- 7.2. Intermediate View 35
- 7.2.1. Dashboard 36
- 7.2.2. Security 37
- 7.2.3. Tune-Up 38
- 7.2.4. File Storage 39
- 7.3. Expert View 40
- Main Application Window 41
- 8. My Tools 43
- My Tools 44
- 9. Alerts and Pop-ups 46
- 9.3. Device Detection Alerts 47
- 9.5. Antiphishing Alerts 48
- Alerts and Pop-ups 49
- 9.7. Privacy Control Alerts 50
- 9.7.3. Cookie Alerts 51
- 10. Fixing Issues 52
- Fixing Issues 53
- 11. Configuring Main Settings 54
- Configuring Main Settings 55
- 11.2. Alerts Settings 56
- 11.3. General Settings 57
- 12. History and Events 60
- Registration and My Account 61
- 13.2. Activating BitDefender 62
- Configuration and Management 65
- 14. General Settings 66
- Virus Report Settings 67
- Connection Settings 67
- System Information 68
- General Settings 69
- 15. Antivirus Protection 70
- Antivirus Protection 71
- 15.2. On-demand Scanning 77
- Scanning Tips 78
- 15.2.2. Antivirus Scan Wizard 79
- Step 2/3 - Select Actions 80
- Step 3/3 - View Results 80
- 15.2.3. Viewing Scan Logs 81
- Using Shortcut Menu 83
- Configuring Scan Settings 84
- Setting Scan Target 86
- Scheduling Scan Tasks 87
- 15.4. Quarantine Area 91
- 16. Antiphishing Protection 93
- Antiphishing Protection 94
- 17. Search Advisor 95
- 18. Antispam 96
- Friends List / Spammers List 97
- Charset Filter 97
- Image Filter 97
- URL Filter 97
- NeuNet (Heuristic) Filter 97
- 18.1.2. Antispam Operation 98
- 18.1.3. Antispam Updates 99
- Antispam 100
- 19. Parental Control 109
- Parental Control 110
- 19.1.2. Web Control 112
- 19.1.3. Application Control 113
- 19.1.4. Keywords Control 114
- 19.3. Remote Parental Control 120
- Blocking Websites 123
- Blocking Applications 123
- Blocking IM Contacts 123
- 20. Privacy Control 124
- 20.2. Identity Control 125
- Privacy Control 126
- 20.2.3. Managing Rules 128
- 20.3. Registry Control 129
- 20.4. Cookie Control 129
- Creating Rules Manually 130
- 20.5. Script Control 131
- Managing Rules 132
- 21. Firewall 133
- Firewall 134
- 21.2.1. Viewing Current Rules 135
- 21.2.3. Adding Rules Manually 137
- Configuring Main Parameters 138
- 21.3. Network Settings 141
- 21.3.1. Network Zones 142
- 21.4. Devices 143
- 21.5. Connection Control 143
- 22. Vulnerability 145
- 22.2. Status 146
- 22.3. Settings 146
- Vulnerability 147
- 23. Backup 148
- 23.3. Backup Settings 151
- 23.3.2. Job Manager 152
- Backup Options Dialog Box 153
- Backup Job 157
- Schedule Job 157
- Delete Job Schedule 158
- Modify Job Options 159
- Modify Job Properties 162
- Restore File 162
- Restore Time-Point Data 163
- 23.3.3. Log Viewer 164
- View Logs 165
- Clear Logs 165
- Import and Export Logs 166
- 23.3.4. Toolbox 167
- 23.3.5. Menu Bar 168
- 24. Chat Encryption 170
- Chat Encryption 171
- 25. File Encryption 172
- 25.1.2. Open Vault 173
- 25.1.3. Lock Vault 174
- 25.1.4. Change Vault Password 175
- 25.1.5. Add Files to Vault 175
- File Encryption 176
- 25.1.7. View Vault Contents 177
- 25.1.8. Delete File Vault 178
- 25.2.1. Create Vault 178
- 25.2.2. Open Vault 179
- 25.2.3. Lock Vault 180
- 25.2.4. Add to File Vault 180
- 25.2.6. Change Vault Password 181
- 26. Tune-Up 183
- 26.2. Cleaning Up Your PC 184
- Shredder 185
- DescriptionCategory 186
- 26.6. Finding Duplicate Files 188
- 26.7. Performance Monitor 189
- 27. Game / Laptop Mode 191
- Game / Laptop Mode 192
- 27.2. Laptop Mode 194
- 27.3. Silent Mode 195
- 28. Home Network 197
- Home Network 198
- 29. Update 201
- Important 202
- 30.2. Using Scan Tasks 206
- 30.3. Using Scan Activity Bar 207
- 33. How Do I Back Up Data? 211
- Product? 215
- 39. How Do I Use File Vaults? 217
- How Do I Use File Vaults? 218
- 40. Troubleshooting 220
- 40.1.2. Failed Installation 221
- Troubleshooting 222
- 40.3. Scan Doesn't Start 223
- 40.6. I Cannot Use a Printer 225
- 40.8. My Internet Is Slow 227
- I Update BitDefender? 229
- Add Contacts to Friends List 231
- Indicate Detection Errors 232
- Ask for Help 233
- Add Spammers to Spammers List 234
- 41.1. BitDefender Rescue CD 238
- Computer? 239
- Infected? 242
- Information 243
- 42. Support 246
- 42.1.3. Malware City Portal 247
- 42.1.4. Video Tutorials 247
- 42.2. Asking for Help 248
- 43. Contact Information 250
- UK and Ireland 251
- Contact Information 252
- 44. Useful Information 253
- Useful Information 254
- Glossary 257
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