SOFTWIN Internet Security 2010 User's Guide

User's guideCopyright© 2009 BitDefender

35. Troubleshooting .. . ... . ... . ... . .. . ... . ... . ... . ... . ... . ... . .. . . .. . ... 30135.1. Installation Problems . . . . . . . . . .

Select VaultIf you select Browse for a File Vault, you must click Browse and select the filevault. You will go either to the step 3 if the selected va

Enter passwordType the password into the corresponding field and click Next.Step 3/4 - SummaryThis is where you can review chosen operations.Wizards83

SummaryClick Next.Step 4/4 - ResultsThis is where you can view the files of the vault.Wizards84BitDefender Internet Security 2010

ResultsClick Finish.11.4.4. Lock File VaultThis wizard helps you lock a specific file vault in order to protect its content.Step 1/3 - Select VaultHer

Select VaultIf you select Browse for a File Vault, you must click Browse and select the filevault.If you click Select an existing File Vault, then you

SummaryClick Next.Step 3/3 - ResultsThis is where you can view operation result.Wizards87BitDefender Internet Security 2010

ResultsClick Finish.Wizards88BitDefender Internet Security 2010

Intermediate Mode89BitDefender Internet Security 2010

12. DashboardThe Dashboard tab provides information regarding the security status of yourcomputer and allows you to fix pending issues.DashboardThe da

Click the name of a module to see more details about its status and to configurestatus tracking for its components.⚫ Usage Profile - Indicates the usa

End User Software License AgreementIF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS DO NOT INSTALL THESOFTWARE. BY SELECTING "I ACCEPT", &q

13. SecurityBitDefender comes with a Security module that helps you keep your BitDefenderup to date and your computer virus free. To enter the Securit

Red circle with an exclamation mark: Issues affect the component.The sentences describing issues are written in red. Just click the Fix buttoncorrespo

DescriptionIssueThe malware signatures of your BitDefender productare not being automatically updated on a regularbasis.Automatic Update isdisabledThe

13.2. Quick TasksThis is where you can find links to the most important security tasks:⚫ Update Now - starts an immediate update.⚫ System Scan - start

The update process is performed on the fly, meaning that the files to be updatedare replaced progressively. In this way, the update process will not a

the scanning process. For detailed information about this wizard, please refer to“Antivirus Scan Wizard” (p. 52).When you run a Custom Scan, the Custo

14. ParentalBitDefender Internet Security 2010 includes a Parental Control module. ParentalControl enables you to restrict your children's access

If you want BitDefender to monitor the Parental Control module, click ConfigureStatus Tracking and select the Enable alerts check box for this module.

If you want to close this window, just click Cancel. However, this will not stop theupdate process.NoteIf you are connected to the Internet through a

15. File VaultBitDefender comes with a File Vault module that helps you keep your data not onlysafe, but confidential. To achieve this goal, use file

TERM OF LICENSE. The license granted hereunder shall commence on the purchasingdate of BitDefender and shall expire at the end of the period for which

⚫ Status Area - Allows you to see the full list of monitored components. You canchoose which of the components to be monitored. It is recommended to e

16. NetworkThe Network module allows you to manage the BitDefender products installed onyour home computers from a single computer. To enter the Netwo

⚫ Scan All - allows you to scan all managed computers at the same time.⚫ Update All allows you to update all managed computers at the same time.⚫ Regi

2. Type the home management password and click OK. A new window will appear.Add ComputerYou can see the list of computers in the network. The icon mea

Authenticate5. Type the home management password configured on the respective computer.6. Click OK. If you have provided the correct password, the sel

Network MapIf you move the mouse cursor over a computer from the network map, you can seebrief information about it (name, IP address, number of issue

Allows you to fix the issues that are affecting the security of this computer byfollowing the Fix All Issues wizard.⚫ View History/EventsAllows you ac

Enter Password2. Select a scan type.⚫ System Scan - starts a full scan of your computer (archives excluded).⚫ Deep System Scan - starts a full scan of

2. Click OK.16.1.6. Registering All ComputersTo register all managed computers, follow these steps:1. Click Register All. You will be prompted to prov

Expert Mode111BitDefender Internet Security 2010

CONDITIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINTERFERENCE, ACCURAC

17. GeneralThe General module provides information on the BitDefender activity and the system.Here you can also change the overall behavior of BitDefe

⚫ Network Activity - Indicates the evolution of the network traffic filtered byBitDefender Firewall. The height of the bar indicates the intensity of

DescriptionIssueAn on demand system scan was never performedto check if files stored on your computer are malwarefree.You have never scannedyour compu

DescriptionStatusBitDefender does not check for potentialvulnerabilities regarding missing Windows updates,application updates or weak passwords.Vulne

DescriptionItemscan your computer as soon as possible. To scan the entirecomputer, go to Antivirus, Virus Scan tab, and run eitherFull System Scan or

General SettingsHere you can set the overall behavior of BitDefender. By default, BitDefender isloaded at Windows startup and then runs minimized in t

Enter passwordType the password in the Password field,re-type it in the Retype password fieldand click OK.Once you have set the password, you willbe a

NoteThis option can be configured only for the current Windows user account. The Scanactivity bar is only available when the interface is in Expert Mo

System InformationThe list contains all the items loaded when starting the system as well as the itemsloaded by different applications.Three buttons a

18. AntivirusBitDefender protects your computer from all kinds of malware (viruses, Trojans,spyware, rootkits and so on). The protection BitDefender o

You acknowledge and accept that BitDefender may provide updates or additions tothe program or product which automatically download to your computer.By

Real-time ProtectionYou can see whether Real-time protection is enabled or disabled. If you want tochange the Real-time protection status, clear or se

DescriptionProtection levelOnly programs and incoming mail messages are scanned forviruses. Besides the classical signature-based scan, the heuristica

Shield SettingsThe scan options are organized as an expandable menu, very similar to those usedfor exploration in Windows. Click the box with "+&

DescriptionOption.doc; .dot; .xls; .ppt; .wbk; .wiz; .pot;.ppa; .xla; .xlt; .vbs; .vbe; .mdb; .rtf;.htm; .hta; .html; .xml; .xtp; .php;.asp; .js; .shs

DescriptionOptionMoves infected files into the quarantine.Quarantined files cannot be executed orMove file toquarantineopened; therefore, the risk of

DescriptionOptionScans all incoming e-mail messages.Scan incoming e-mailScans all outgoing e-mail messages.Scan outgoing e-mail⚫ Scan web (HTTP) traff

BitDefender AVC AlertIf you know and trust the detected application,click Allow.If you want to immediately close the application,click OK.Select the R

ImportantKeep the Active Virus Control enabled in order to be protected against unknownviruses.If you want to be alerted and prompted for action by Ac

⚫ Remove - remove an application from the list.⚫ Edit - edit an application rule.18.1.4. Disabling Real-time ProtectionIf you want to disable real-tim

Antiphishing White ListYou can see the web sites that BitDefender does not currently check for phishingcontent.To add a new web site to the white list

In the event of invalidity of any provision of this Agreement, the invalidity shall notaffect the validity of the remaining portions of this Agreement

There is a risk that a virus is already lodged in your system, before you even installBitDefender. This is why it's a very good idea to scan your

There are three categories of scan tasks:⚫ System tasks - contains the list of default system tasks. The following tasks areavailable:DescriptionDefau

⚫Delete - removes the selected task.NoteNot available for system tasks. You cannot remove a system task.⚫Scan Now - runs the selected task, initiating

⚫ Clone task - duplicates the selected task. This is useful when creating new tasks,as you can modify the settings of the task duplicate.⚫ Delete - de

OverviewHere you can see information about the task (name, last run and schedule status)and set the scan settings.Choosing Scan LevelYou can easily co

DescriptionProtection levelAll files and archives are scanned for viruses and spyware. Besidesthe classical signature-based scan, the heuristic analys

The scan options are organized as an expandable menu, very similar to those usedfor exploration in Windows. Click the box with "+" to open a

DescriptionOptionwbk; wiz; pot; ppa; xla; xlt; vbs; vbe;mdb; rtf; htm; hta; html; xml; xtp; php;asp; js; shs; chm; lnk; pif; prc; url; smm;pdf; msi; i

DescriptionActionNo action will be taken on infected files. Thesefiles will appear in the report file.Take No ActionRemove the malware code from the i

DescriptionActionMoves hidden files into the quarantine.Quarantined files cannot be executed or opened;therefore, the risk of getting infected disappe

PrefaceThis guide is intended to all users who have chosen BitDefender Internet Security2010 as a security solution for their personal computers. The

– Action to take when an encrypted suspect file is found. Select theaction to be taken on suspicious files that are encrypted using Windows. Thefollow

Scan TargetYou can see the list of local, network and removable drives as well as the files orfolders added previously, if any. All checked items will

⚫ All Entries - to scan all drives, no matter if they are local, in the network orremovable.NoteIf you want to scan your entire computer, select the c

Scheduling Scan TasksWith complex tasks, the scanning process will take some time and it will work bestif you close all other programs. That is why it

Click OK to save the changes and close the window. To run the task, just click Scan.18.2.5. Scanning Files and FoldersBefore you initiate a scanning p

Immediate ScanningTo scan your computer or part of it you can run the default scan tasks or your ownscan tasks. This is called immediate scanning.To r

Drag FileDrop FileThe Antivirus Scan wizard will appear and guide you through the scanning process.Manual ScanningManual scanning consists in directly

Manual ScanningClick Add Folder, select the location you want to scan and click OK. If you want toscan multiple folders, repeat this action for each a

ScanningYou can see the scan status and statistics (scanning speed, elapsed time, numberof scanned / infected / suspicious / hidden objects and other)

Stopping or pausing the scan. You can stop scanning anytime you want byclicking Stop&Yes. You will go directly to the last step of the wizard. To

NoteThe note is just a short observation. Although you can omit it, the notes can providevaluable information, such as specific feature or a link to s

DescriptionActionRemoves the malware code from infected files.DisinfectDeletes detected files.DeleteMoves detected files to quarantine. Quarantined fi

SummaryYou can see the results summary. If you want comprehensive information on thescanning process, click View log to view the scan log.ImportantIf

18.2.6. Viewing Scan LogsTo see the scan results after a task has run, right-click the task and select Logs.The following window will appear:Scan Logs

Scan Log ExampleThe scan log contains detailed information about the logged scanning process, suchas scanning options, the scanning target, the threat

NoteThe objects excluded from on-access scanning will not be scanned, no matter if theyare accessed by you or by an application.To see and manage the

type of scanning you want them to be excluded from, as needed. Make the necessarychanges and click OK.NoteYou can also right-click an object and use t

Step 2/4 - Specify Excluded PathsExcluded PathsTo specify the paths to be excluded from scanning use either of the followingmethods:⚫ Click Browse, se

Step 3/4 - Select Scanning TypeScanning TypeYou can see a table containing the paths to be excluded from scanning and the typeof scanning they are exc

Step 4/4 - Scan Excluded FilesScan Excluded FilesIt is highly recommended to scan the files in the specified paths to make sure thatthey are not infec

Step 1/4 - Select Object TypeObject TypeSelect the option of excluding extensions from scanning.Click Next.Antivirus161BitDefender Internet Security 2

3. Request for CommentsWe invite you to help us improve the book. We have tested and verified all of theinformation to the best of our ability. Please

Step 2/4 - Specify Excluded ExtensionsExcluded ExtensionsTo specify the extensions to be excluded from scanning use either of the followingmethods:⚫ S

Step 3/4 - Select Scanning TypeScanning TypeYou can see a table containing the extensions to be excluded from scanning andthe type of scanning they ar

Step 4/4 - Select Scanning TypeScanning TypeIt is highly recommended to scan the files having the specified extensions to makesure that they are not i

QuarantineThe Quarantine section displays all the files currently isolated in the Quarantinefolder. For each quarantined file, you can see its name, t

18.4.2. Configuring Quarantine SettingsTo configure the quarantine settings, click Settings. A new window will appear.Quarantine SettingsUsing the qua

Automatically submit files. To automatically submit quarantined files, checkthe corresponding option. You must specify the frequency with which to sub

19. AntispamBitDefender Antispam employs remarkable technological innovations and industrystandard antispam filters to weed out spam before it reaches

Image FilterSince avoiding heuristic filter detection has become quite a challenge, nowadays'inbox folders are full with more and more messages o

trace a certain scent. Sometimes the filter must be corrected too - prompted toadjust when it makes a wrong decision.ImportantYou can correct the Baye

characteristics of SPAM. The result is that it will add a Spam score to the e-mail,too.NoteIf the e-mail is tagged as SEXUALLY EXPLICIT in the subject

Installation and Removal1BitDefender Internet Security 2010

Antispam StatusYou can see whether Antispam is enabled or disabled. If you want to change theAntispam status, clear or select the corresponding check

DescriptionProtection levelOffers protection for accounts that receive a lot oflegitimate commercial mail. The filter will let mostPermissivee-mail pa

Friends ListHere you can add or remove entries from the Friends list.If you want to add an e-mail address check the E-mail address option, type in the

You can save the Friends list to a file so that you can use it on another computer orafter reinstalling the product. To save the Friends list, click t

Spammers ListHere you can add or remove entries from the Spammers list.If you want to add an e-mail address check the Email address option, type in th

from any registered user of such a service will be detected as spam. If, for example,you add yahoo.com to the Spammers list, all e-mail messages comin

Antispam SettingsThree categories of options are available (Antispam settings, Basic Antispamfilters and Advanced Antispam filters) organized like an

19.3.2. Basic Antispam Filters⚫ Enable Friends/Spammers lists - filter e-mail messages using theFriends/Spammers lists.▸ Automatically add recipients

20. Parental ControlBitDefender Parental Control enables you to control the access to the Internet andto specific applications for each user holding a

Parental ControlYou can see information regarding the Parental Control status for each Windowsuser account. The age category is listed below each user

BitDefender Internet Security 2010User's guidePublished 2009.07.08Copyright© 2009 BitDefenderLegal NoticeAll rights reserved. No part of this boo

1. System RequirementsYou may install BitDefender Internet Security 2010 only on computers running thefollowing operating systems:⚫ Windows XP (32/64

Parental Control StatusTo configure the Parental Control for this user account, follow these steps:1. Enable the Parental Control for this user accoun

⚫ Web - to filter web navigation according to the rules set by you in the Websection.⚫ Applications - to block access to the applications specified by

To set the password protection, do the following:1. Type the password in the Password field.2. Type the password again in the Retype Password field to

Web Filter CategoriesSelect the check box corresponding to a category you want to block and the userwill no longer be allowed to access websites match

⚫ Teenager Profile Categories includes content that may be considered safe forchildren between 14 and 18 years old.DescriptionCategoryWebsites used to

⚫ Send me an activity report via e-mail. An e-mail notification is sent everytime BitDefender Parental Control blocks an activity.⚫ Save an internet t

⚫ If the server uses a different port than the default port 25, type it in thecorresponding field.⚫ Sender's e-mail address - type the address yo

Web ControlTo enable this protection select the check box corresponding to Enable WebControl.20.3.1. Creating Web Control RulesTo allow or block acces

Specify Website2. Enter the website address in the Website field.Syntax:⚫*.xxx.com - the action of the rule will apply on all web sites finished with.

⚫ Allow all sites, except the ones in the list. Select this option to allow accessto all websites except those for which you have set the Block action

⚫ Yahoo Messenger 8.5⚫ Windows Live Messenger 8Antispam protection is provided for all POP3/SMTP e-mail clients. The BitDefenderAntispam toolbar howev

can click Block all to select all the cells and, implicitly, to block all the web access.If you click Allow all, the internet connections will be perm

20.5.1. Creating Application Control RulesTo block or restrict access to an application, follow these steps:1. Click Block Application or Restrict App

To edit a rule, select it, click the Edit button and make the necessary changes inthe configuration window. To delete a rule, select it and click the

20.6.1. Creating Keywords Control RulesTo block a word or phrase, follow these steps:1. Click Block Keyword. A new window will appear:Specify Keyword2

20.7. Instant Messaging (IM) ControlThe Instant Messaging (IM) Control allows you to specify the IM contacts your childrenare allowed to chat with.Not

Add IM contact2. Type the contact's name in the Name field.3. Type the e-mail address or the user name used by the IM contact in the E-mailor IM

21. Privacy ControlBitDefender monitors dozens of potential “hotspots” in your system where spywaremight act, and also checks any changes made to your

⚫ Identity Control - protects your confidential data by filtering all outgoing web(HTTP), e-mail (SMTP) and instant messaging traffic according to the

You can create rules to protect any piece of information you might consider personalor confidential, from your phone number or e-mail address to your

Identity ControlIf you want to use Identity Control, follow these steps:1. Select the Enable Identity Control check box.2. Create rules to protect you

2. Preparing for InstallationBefore you install BitDefender Internet Security 2010, complete these preparationsto ensure the installation will go smoo

Step 1/4 - Welcome WindowWelcome WindowClick Next.Step 2/4 - Set Rule Type and DataSet Rule Type and DataYou must set the following parameters:Privacy

⚫ Rule Name - type the name of the rule in this edit field.⚫ Rule Type - choose the rule type (address, name, credit card, PIN, SSN etc).⚫ Rule Data -

You can choose to apply the rule only if the rule data matches whole words or if therule data and the detected string case match.Specify the users for

To open the window where you can manage exceptions, click Exclusions.ExclusionsTo add an exception, follow these steps:1. Click the Add button to add

Edit RuleHere you can change the name, description and parameters of the rule (type, dataand traffic). Click OK to save the changes.21.2.4. Rules Defi

Registry Control keeps an eye on the Windows Registry - this is again useful fordetecting Trojan horses. It will alert you whenever a program will try

Registry ControlYou can see the rules created so far listed in the table.To delete a rule, select it and click the Delete button.21.4. Cookie ControlC

Cookie AlertYou can see the name of the application that is tryingto send the cookie file.Click Yes or No and a rule will be created, applied andliste

Cookie ControlYou can see the rules created so far listed in the table.ImportantThe rules are listed in order of their priority starting from the top,

Select Address, Action and DirectionYou can set the parameters:⚫ Domain address - type in the domain on which the rule should apply.⚫ Action - select

3. Installing BitDefenderYou can install BitDefender from the BitDefender installation CD or using theinstallation file downloaded on your computer fr

21.5. Script ControlScripts and other codes such as ActiveX controls and Java applets, which are usedto create interactive web pages, can be programme

Script ControlYou can see the rules created so far listed in the table.ImportantThe rules are listed in order of their priority starting from the top,

Select Address and ActionYou can set the parameters:⚫ Domain address - type in the domain on which the rule should apply.⚫ Action - select the action

22. FirewallThe Firewall protects your computer from inbound and outbound unauthorizedconnection attempts. It is quite similar to a guard at your gate

You can see whether the BitDefender firewall is enabled or disabled. If you want tochange the firewall status, clear or select the corresponding check

DescriptionDefault actionApplies the current rules and allows all traffic attemptsthat do not match any of the current rules withoutAllow Allprompting

NoteThis option does not automatically enable ICS on your system, but only allows thistype of connection in case you enable it from your operating sys

⚫ Enable Intrusion Detection (IDS) - activates the heuristic monitoring of theapplications trying to access network services or the Internet.22.2. Net

22.2.1. Changing the Trust LevelBitDefender assigns each network adapter a trust level. The trust level assigned tothe adapter indicates how trustwort

DescriptionStealth optionYour computer cannot be detected from the Internet.Local network users can ping and detect yourcomputer.Remote22.2.3. Configu

Follow these steps to install BitDefender Internet Security 2010:1. Click Next. You can cancel installation anytime you want by clicking Cancel.BitDef

2. Select the action:⚫ Allow - to allow all traffic between your computer and the selected computer.⚫ Deny - to block all traffic between your compute

through any adapter. You can manually create rules or edit existing rules to filteran application's network or Internet access through a specific

⚫ Action - whether the application is allowed or denied access to network or Internetunder the specified circumstances.22.3.1. Adding Rules Automatica

3. Click OK to add the new rule.Modifying rules. To modify an existing rule, follow these steps:1. Click the Edit rule button or double-click the rule

▸ If you want the rule to apply to UDP, select UDP.▸ If you want the rule to apply to a specific protocol, select Other. An edit fieldwill appear. Typ

Advanced ParametersYou can configure the following advanced parameters:⚫ Direction. Select from the menu the traffic direction the rule applies to.Des

▸ To filter traffic between your computer and a specific computer, clear the Anycheck box and type its IP address.▸ If you have selected TCP or UDP as

NoteWhen a connection attempt is made (whether incoming or outgoing), BitDefenderapplies the action of the first rule matching the respective connecti

You can see the total traffic sorted by application. For each application, you can seethe connections and the open ports, as well as statistics regard

23. VulnerabilityAn important step in protecting your computer against malicious persons andapplications is to keep up to date the operating system an

ImportantWe recommend you to turn off Windows Firewall since BitDefender InternetSecurity 2010 already includes an advanced firewall. Running two fire

ImportantTo be automatically notified about system or application vulnerabilities, keep theAutomatic Vulnerability Checking enabled.23.1.1. Fixing Vul

Automatic Vulnerability Checking SettingsSelect the check boxes corresponding to the system vulnerabilities you want to beregularly checked.⚫ Critical

24. EncryptionBitDefender offers encryption capabilities to protect your confidential documentsand your instant messaging conversations through Yahoo

Instant Messaging EncryptionBy default, IM Encryption is enabled for both Yahoo Messenger and Windows Live(MSN) Messenger. You can choose to disable I

1. Click the Add button to open the configuration window.Adding Contacts2. Type in the edit field the user ID of your contact.3. Select the instant me

File VaultTo disable File Encryption, clear the File Encryption is enabled check box andclick Yes to confirm. If you disable File Vault, all file vaul

Create File VaultProceed as follows:1. Specify the location and the name of the vault file.⚫ Click Browse, select the location of the vault and save t

24.2.2. Opening a VaultIn order to access and work with the files stored in a vault, you must open the vault.When you open the vault, a virtual disk d

⚫ Select the vault from the table and click Lock vault.⚫ Right-click the vault in the table and select Lock.⚫ Right-click the corresponding virtual di

NoteThe password must have at least 8 characters. For a strong password, use acombination of uppercase and lowercase letters, numbers and special char

3.1.1. Step 1/2 - Register BitDefender Internet Security 2010RegistrationBitDefender Internet Security 2010 comes with 30-day trial period. To continu

3. Remove files or folders as you normally do in Windows (for example, right-clicka file you want to delete and select Delete).Encryption242BitDefende

25. Game / Laptop ModeThe Game / Laptop Mode module allows you to configure the special operationmodes of BitDefender:⚫ Game Mode temporarily modifies

Game ModeAt the top of the section, you can see the status of the Game Mode. You can clickTurn On Game Mode Mode or Turn Off Game Mode to change the c

NoteIf you do not want BitDefender to automatically enter Game Mode, clear theAutomatic Game Mode check box.25.1.2. Managing the Game ListBitDefender

Adding or Editing GamesWhen you add or edit an entry from the game list, the following window will appear:Add GameClick Browse to select the applicati

3. Click OK to save the changes.25.1.4. Changing Game Mode HotkeyYou can manually enter Game Mode using the default Ctrl+Alt+Shift+G hotkey.If you wan

To configure Laptop Mode, go to Game / Laptop Mode>Laptop Mode in ExpertMode.Laptop ModeYou can see whether Laptop Mode is enabled or not. If Lapto

26. Home NetworkThe Network module allows you to manage the BitDefender products installed onyour home computers from a single computer.Network MapTo

Configure Password2. Type the same password in each of the edit fields.3. Click OK.You can see the computer name appearing in the network map.26.2. Ad

Add ComputerYou can see the list of computers in the network. The icon meaning is as follows:⚫Indicates an online computer with no BitDefender product

3.1.2. Step 2/2 - Create a BitDefender AccountAccount CreationIf you do not want to create a BitDefender account at the moment, select Registerlater a

Authenticate5. Type the home management password configured on the respective computer.6. Click OK. If you have provided the correct password, the sel

Network MapIf you move the mouse cursor over a computer from the network map, you can seebrief information about it (name, IP address, number of issue

⚫ Fix all issues on this PCAllows you to fix the issues that are affecting the security of this computer byfollowing the Fix All Issues wizard.⚫ View

27. UpdateNew malware is found and identified every day. This is why it is very important tokeep BitDefender up to date with the latest malware signat

Automatic UpdateHere you can see when the last check for updates and the last update wereperformed, as well as information about the last update perfo

The Update module will connect to the BitDefender update server and will verifyif any update is available. If an update was detected, depending on the

Update SettingsThe update settings are grouped into 4 categories (Update Location Settings,Automatic Update Settings, Manual Update Settings and Advan

NoteWe recommend you to set as primary update location the local mirror and to leavethe alternate update location unchanged, as a fail-safe plan in ca

NoteIf BitDefender is updated while a scan is in progress, the scan process will beaborted.⚫ Don't update if game mode is on - BitDefender will n

on to that account. If the proxy server requires a username and a password, youmust specify them in the corresponding fields.⚫ Default Browser Proxy -

⚫ Re-type password - type in again the previously specified password.NoteOnce the account is activated, you can use the provided e-mail address andpas

28. RegistrationTo find complete information on your BitDefender product and the registrationstatus, go to Registration in Expert Mode.RegistrationThi

RegistrationYou can see the BitDefender registration status, the current license key and howmany days are left until the license expires.To register B

ImportantYou must create an account within 15 days after installing BitDefender (if you registerit with a license key, the deadline is extended to 30

⚫ Password - type in a password for your BitDefender account. The passwordmust be between 6 and 16 characters long.⚫ Re-type password - type in again

4. Click Sign in.5. Click Finish to complete the wizard.Registration266BitDefender Internet Security 2010

Integration into Windows and Third-Party Software267BitDefender Internet Security 2010

29. Integration into Windows Contextual MenuThe Windows contextual menu appears whenever you right-click a file or folder onyour computer or objects o

3. Click the Virus Scan tab.4. Right-click the Contextual Scan task and select Open. A window will appear.5. Click Custom and configure the scanning o

29.2.1. Create VaultKeep in mind that a vault is actually just a file with the .bvd extension. Only whenyou open the vault, a virtual disk drive appea

7. Click Create if you only want to create the vault at the selected location. Tocreate and display the vault as a virtual disk drive in My Computer,

3.2. Configuration WizardOnce you have completed the registration wizard, a configuration wizard will appear.This wizard helps you configure the main

29.2.3. Lock VaultWhen you are done with your work in a file vault, you must lock it in order to protectyour data. By locking the vault, the correspon

29.2.5. Remove from File VaultIn order to remove files or folders from a vault, the vault must be open. To removefiles or folders from a vault, follow

NoteThe password must have at least 8 characters. For a strong password, use acombination of uppercase and lowercase letters, numbers and special char

30. Integration into Web BrowsersBitDefender protects you against phishing attempts when you are surfing theInternet. It scans the accessed web sites

⚫ Enable / Disable - enables / disables the BitDefender antiphishing protection inthe current web browser.⚫ Settings - opens a window where you can sp

You can add the sites that you fully trust to the White List, so that they will notbe scanned by the antiphishing engines anymore. To add a site to th

31. Integration into Instant Messenger ProgramsBitDefender offers encryption capabilities to protect your confidential documentsand your instant messa

32. Integration into Mail ClientsBitDefender Internet Security 2010 includes an Antispam module. Antispam verifiesthe e-mail messages you receive and

32.1.1. Step 1/6 - Welcome WindowWelcome WindowClick Next.Integration into Mail Clients280BitDefender Internet Security 2010

32.1.2. Step 2/6 - Fill in the Friends ListFill in the Friends ListHere you can see all the addresses from your Address Book. Please select thoseyou w

Each man has his price BobAnd yours was pretty lowBitDefender Internet Security 2010

DescriptionOptionClick here if this PC is used mainly for browsing and multimediaactivities.TypicalClick here if this PC is used by children and you w

32.1.3. Step 3/6 - Delete Bayesian DatabaseDelete Bayesian DatabaseYou may find that your antispam filter has begun to lose efficiency. This may bedue

32.1.4. Step 4/6 - Train Bayesian Filter with Legitimate MailTrain Bayesian Filter with Legitimate MailPlease select a folder that contains legitimate

32.1.5. Step 5/6 - Train Bayesian Filter with SpamTrain Bayesian Filter with SpamPlease select a folder that contains spam e-mail messages. These mess

32.1.6. Step 6/6 - SummarySummaryHere you can view all the settings for the configuration wizard. You can make anychanges, by returning to the previou

Antispam ToolbarEach button from the BitDefender toolbar will be explained below:⚫ Is Spam - sends a message to the Bayesian module indicating that th

Add SpammerSelect Don't show this message againif you don't want to be prompted forconfirmation when you add a spammer'saddress to the

NoteAny e-mail message received from an address contained in the Spammers listwill be automatically marked as SPAM, without further processing.Spammer

WarningDo not add domains of legitimate web-based e-mail services (such as Yahoo, Gmail,Hotmail or other) to the Spammers list. Otherwise, the e-mail

Friends ListHere you can add or remove entries from the Friends list.If you want to add an e-mail address check the Email address option, type inthe a

For Microsoft Outlook Express / Windows Mail a new window will appearfrom where you can select the folder that contains the e-mail addresses you wantt

performed, as they require more system resources and, implicitly, increase powerconsumption.Click Next to continue.3.2.3. Step 3 - Select User Interfa

The following options are available:▸ Move message to Deleted Items - moves the spam messages to the DeletedItems (only for Microsoft Outlook Express

How To293BitDefender Internet Security 2010

33. How to Scan Files and FoldersScanning is easy and flexible with BitDefender. There are 4 ways to set BitDefenderto scan files and folders for viru

Running Scan Tasks in Intermediate ModeIn Intermediate Mode, you can run a number of pre-configured scan tasks. You canalso configure and run custom s

2. Click the Virus Scan tab. Here you can find a number of default scan tasks andyou can create your own scan tasks. These are the default scan tasks

5. Click Continue to start the scan.6. Follow the Antivirus Scan wizard to complete the scan.What is Safe Mode?Safe Mode is a special way to start Win

34. How to Schedule Computer ScanScanning your computer periodically is a best practice to keep your computer freefrom malware. BitDefender allows you

4. Right-click the desired scan task and select Schedule. A new window will appear.5. Schedule the task to run as needed:⚫ To run the scan task one-ti

Troubleshooting and Getting Help300BitDefender Internet Security 2010

35. TroubleshootingThis chapter presents some problems you may encounter when using BitDefenderand provides you with possible solutions to these probl

DescriptionModeAimed at users with average computer skills, this modeextends what you can do in Novice Mode.Intermediate ModeYou can fix issues separa

Description&SolutionError2. Run the uninstall tool using administrator privileges.3. Restart your computer.4. Start the setup wizard again to inst

1. Clean up the system after the failed installation. If the installation fails,some BitDefender registry keys and files may remain in your system. Su

⚫ temporary communication errors between the BitDefender services.⚫ some of the BitDefender services are stopped.⚫ other security solutions running on

Unsecured Wi-Fi networks present a great security risk because your computeris connected to unknown computers. Without the proper protection provided

▸ If the Windows Firewall is used, it can be configured to allow file and printersharing as follows: open the Windows Firewall settings window, Except

5. Depending on the level of security you want to obtain, choose one of the followingoptions:⚫ Unsafe - to access the files and printers shared in the

If you suspect the problem is with the BitDefender firewall, you can contactBitDefender for support as described in section “Support” (p. 316).35.4. A

NoteBitDefender integrates into the most commonly used mail clients through aneasy-to-use antispam toolbar. For a complete list of supported mail clie

4.Click the Add Friend button on the BitDefender antispam toolbar to add thesender to the Friends list. You may need to click OK to acknowledge. You w

8. Click Finish to start the training process.9. When training is completed, click Close.Ask for HelpIf this information was not helpful, you can cont

1. Select Enable Parental Control.2. If you are sharing your Windows user account with your children, select thecorresponding check box and type a pas

2. Go to the Inbox folder.3. Select the undetected spam messages.4. Click the Is Spam button on the BitDefender antispam toolbar (normally locatedin t

Retrain Learning Engine (Bayesian)Before training the Learning Engine (Bayesian), prepare a folder containing onlySPAM messages and another one contai

NotePOP3 is one of the most widely used protocols for downloading e-mail messagesfrom a mail server. If you do not know the protocol that your e-mail

2. Run the uninstall tool using administrator privileges. The uninstall tool will removeall the files and registry keys that were not removed during t

36. SupportAs a valued provider, BitDefender strives to provide its customers with anunparalleled level of fast and accurate support. The BitDefender

36.3. Contact InformationEfficient communication is the key to a successful business. During the past 10years BITDEFENDER has established an unquestio

DeutschlandOffice: +49 2301 91 84 222Sales: [email protected] support: http://kb.bitdefender.deWeb: http://www.bitdefender.deUK and Ire

BitDefender Rescue CD319BitDefender Internet Security 2010

37. OverviewBitDefender Internet Security 2010 comes with a bootable CD (BitDefenderRescue CD) capable to scan and disinfect all existing hard drives

37.2. Included SoftwareBitDefender Rescue CD includes the following software packages.XeditThis is a text file editor.VimThis is a powerful text file

Click Next to continue.3.2.6. Step 6 - Select the Tasks to Be RunTask SelectionSet BitDefender to perform important tasks for the security of your sys

For more information, please refer to the Nessus homepage.IptrafIptraf is an IP Network Monitoring Software.For more information, please refer to the

38. BitDefender Rescue CD HowtoThis chapter contains information on how to start and stop the BitDefender RescueCD, scan your computer for malware as

The Desktop38.2. Stop BitDefender Rescue CDChoose "EXIT"You can safely shut down your computer by selecting Exitfrom the BitDefender Rescue

Wait for this message when shutting down38.3. How do I perform an antivirus scan?A wizard will appear when the boot process has finished and allow you

1. Double click the START SCANNER icon on the Desktop. This will launch theBitDefender Scanner for Unices.2. Click Scanner, a new window will appear.3

DescriptionConnectionSelect this type of connection when you are using a localarea network (LAN) to access the Internet. It is also suitablefor wirele

Update Signatures2. Do one of the following:▸ Select Cumulative to install signatures already saved on your hard disk bybrowsing your computer and loa

6. Press F2 to save the current file, confirm saving, and then press F10 to closeit.7. Type the command: bdscan update.38.6. How do I save my data?Let

Desktop Screen3. Double-click the partition where the data you want to save is located (e.g.[sda3]).NoteWhen working with BitDefender Rescue CD, you w

Saving Data6. Type /media/sdb1/ into the corresponding textbox and click Copy.Please be aware that depending on your computer configuration it might b

3. Click the Virus Scan tab.4. Right-click the System Scan task and select Schedule. A new window willappear.5. Change the frequency and the start tim

GlossaryActiveXActiveX is a model for writing programs so that other programs and the operatingsystem can call them. ActiveX technology is used with M

Internet Explorer. Both of these are graphical browsers, which means that theycan display graphics as well as text. In addition, most modern browsers

Filename extensionThe portion of a filename, following the final point, which indicates the kind ofdata stored in the file.Many operating systems use

exists on tapes or disks. Every computer comes with a certain amount of physicalmemory, usually referred to as main memory or RAM.Non-heuristicThis me

Report fileA file that lists actions that have occurred. BitDefender maintains a report filelisting the path scanned, the folders, the number of archi

sends information back to the spyware's home base via the user's Internetconnection. Because spyware is using memory and system resources, t

itself over and over again is relatively easy to produce. Even such a simplevirus is dangerous because it will quickly use all available memory and br

NoteThe scan will take a few minutes. When it is over, open the scan window and checkthe scan results to see if your system is clean. If viruses were

4. UpgradeYou can upgrade to BitDefender Internet Security 2010 if you are using BitDefenderInternet Security 2010 beta or the 2008 or 2009 version.Th

5. Repairing or Removing BitDefenderIf you want to repair or remove BitDefender Internet Security 2010, follow the pathfrom the Windows start menu: St

Getting Started21BitDefender Internet Security 2010

Table of ContentsEnd User Software License Agreement ... . ... . ... . .. . . .. . ... . ... . ... . ... . xiPreface .. . ... . .. . ... . ... . ...

6. OverviewOnce you have installed BitDefender your computer is protected. If you have notcompleted the configuration wizard, you must open BitDefende

DescriptionModeYou can fix issues separately and choose which issuesto be monitored. Moreover, you can manage remotelythe BitDefender products install

Novice ModeThe window is organized into three main sections:⚫ Security Status informs you of the issues that affect your computer's securityand h

▸ When the Parent profile is selected, the Parental Control button allows youto configure the Parental Control settings. For more information on how t

Intermediate ModeThe Intermediate Mode window consists of five tabs. The following table brieflydescribes each tab. For detailed information, please r

In the upper-right corner of the window, you can see the Settings button. It opensa window where you can change the user interface mode and enable or

Expert ModeOn the left side of the window there is a menu containing all security modules. Eachmodule has one or more tabs where you can configure the

DescriptionModuleAllows you to prevent data theft from your computer andprotect your privacy while you are online.Privacy ControlAllows you to protect

6.3. System Tray IconTo manage the entire product more quickly, you can use the BitDefender icon inthe system tray. If you double-click this icon, Bit

Scan Activity BarThe gray bars (the File Zone) show the number of scannedfiles per second, on a scale from 0 to 50. The orange barsdisplayed in the Ne

6.6.1. Game Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336.6.2. Laptop Mode . .

3. In the General Settings category, select the check box corresponding to ScanActivity Bar.4. Click OK to save and apply the changes.6.5. BitDefender

When you are done selecting the locations, click Continue. The Antivirus Scanwizard will appear and guide you through the scanning process.Scanning op

⚫ Scan only the most important filesWhile in Game Mode, you can see the letter G over the BitDefender icon.Using Game ModeBy default, BitDefender auto

6.6.2. Laptop ModeLaptop Mode is especially designed for laptop and notebook users. Its purpose is tominimize BitDefender's impact on power consu

Device Detection AlertTo scan the storage device, just click Yes. TheAntivirus Scan wizard will appear and guide youthrough the scanning process.If yo

7. Fixing IssuesBitDefender uses an issue tracking system to detect and inform you about the issuesthat may affect the security of your computer and d

Fix All Issues WizardThe wizard displays the list of existing security vulnerabilities on your computer.All current issues are selected to be fixed. I

⚫ System vulnerabilities. BitDefender automatically checks your system forvulnerabilities and alerts you about them. System vulnerabilities include th

8. Configuring Basic SettingsYou can configure the main product settings (including changing the user interfaceview mode) from the basic settings wind

8.1. User Interface SettingsIn this area, you can switch the user interface view mode and reset the usage profile.Switching the user interface view mo

13.1.1. Configuring Status Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9313.2. Quick Tasks . . . . . . . .

8.2. Security SettingsIn this area, you can enable or disable product settings that cover various aspectsof computer and data security. The current st

DescriptionSettingdefined. Restrictions may include blockinginappropriate web sites, as well as limiting gaming andInternet access according to a spec

DescriptionSettingGame Mode temporarily modifies protection settingsso as to minimize their impact on system performanceduring games.Game ModeLaptop M

9. History and EventsThe View Logs link at the bottom of the BitDefender main window opens anotherwindow with the BitDefender history & events. Th

⚫ IM encryption⚫ File Encryption⚫ Game/Laptop Mode⚫ Home Network⚫ Update⚫ Registration⚫ Internet LogA list of events is available for each category. E

10. Registration and My AccountBitDefender Internet Security 2010 comes with 30-day trial period. During the trialperiod, the product is fully functio

RegistrationYou can see the BitDefender registration status, the current license key and howmany days are left until the license expires.To register B

10.2. Activating BitDefenderTo activate BitDefender, you must create or sign in to a BitDefender account. If youdid not register a BitDefender account

ImportantYou must create an account within 15 days after installing BitDefender (if you registerit with a license key, the deadline is extended to 30

2. Type the e-mail address and the password of your account in the correspondingfields.NoteIf you have forgotten your password, click Forgot your pass

18.3. Objects Excluded from Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15518.3.1. Excluding Paths from Scann

11. WizardsIn order to make BitDefender very easy to use, several wizards help you carry outspecific security tasks or configure more complex product

You can see the scan status and statistics (scanning speed, elapsed time, numberof scanned / infected / suspicious / hidden objects and other).Wait fo

ActionsYou can see the number of issues affecting your system.The infected objects are displayed in groups, based on the malware they are infectedwith

DescriptionActionto search for and find such files on your computer, ifany.Please note that these hidden files are not the filesthat you deliberately

Click Close to close the window.BitDefender Could Not Solve Some IssuesIn most cases BitDefender successfully disinfects the infected files it detects

Welcome WindowIf you want to skip over this window when running this wizard in the future, selectthe Don't show this step the next time this wiza

Select TargetClick Add Target, select the files or folders that you want to scan and click OK.The paths to the selected locations will appear in the S

DescriptionOptionOnly the files with the extensions specified by the userwill be scanned. These extensions must be separatedby ";".Scan user

DescriptionActionMoves infected files into the quarantine. Quarantinedfiles cannot be executed or opened; therefore, therisk of getting infected disap

Custom Scan LevelSpecify the type of malware you want BitDefender to scan for by selecting theappropriate options:DescriptionOptionScans for known vir

21.4. Cookie Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20821.4.1. Configurat

Click OK to close the window.Click Next.11.2.4. Step 4/6 - Additional SettingsBefore scanning begins, additional options are available:Additional Sett

ScanningNoteThe scanning process may take a while, depending on the complexity of the scan.You can click the scan progress icon in the system tray to

SummaryYou can see the results summary. If you want comprehensive information on thescanning process, click View Log to view the scan log.ImportantIf

11.3.1. Step 1/6 - Select Vulnerabilities to CheckVulnerabilitiesClick Next to check the system for the selected vulnerabilities.Wizards65BitDefender

11.3.2. Step 2/6 - Checking for VulnerabilitiesVulnerability CheckWait for BitDefender to finish checking for vulnerabilities.Wizards66BitDefender Int

11.3.3. Step 3/6 - Update WindowsWindows UpdatesYou can see the list of critical and non-critical Windows updates that are not currentlyinstalled on y

11.3.4. Step 4/6 - Update ApplicationsApplicationsYou can see the list of applications checked by BitDefender and if they are up todate. If an applica

11.3.5. Step 5/6 - Change Weak PasswordsUser PasswordsYou can see the list of the Windows user accounts configured on your computer andthe level of pr

⚫ Change user password. You must type the new password in the edit fields.Make sure to inform the user about the password change.NoteFor a strong pass

These wizards do not appear when you fix issues, because file vaults are an optionalmethod of protecting your data. They can only be started from the

27.1. Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25527.1.1. Requesting an

Click Add Target, select the file or folder that you want to add and click OK. Thepath to the selected location will appear in the Path column. If you

Step 3/6 - Create VaultThis is where you can specify information for the new Vault.Create VaultTo complete the file vault related information follow t

5. Set the size of the file vault (in MB) by typing a number into the correspondingfield.Click Next.You will go to the step 5.Step 4/6 - PasswordThis

SummaryClick Next.Step 6/6 - ResultsThis is where you can view the vault content.Wizards75BitDefender Internet Security 2010

ResultsClick Finish.11.4.2. Remove Vault FilesThis wizard helps you remove files from a specific file vault.Step 1/5 - Select VaultHere you can specif

Select VaultIf you select Browse for a File Vault, you must click Browse and select the filevault. You will go either to the step 3 if the selected va

Enter passwordType the password into the corresponding field and click Next.Step 3/5 - Select filesThis is where you will be provided with the list of

Select filesSelect the files to be removed and click Next.Step 4/5 - SummaryThis is where you can review chosen operations.Wizards79BitDefender Intern

SummaryClick Next.Step 5/5 - ResultsThis is where you can view operation result.Wizards80BitDefender Internet Security 2010

ResultsClick Finish.11.4.3. View File VaultThis wizard helps you open a specific file vault and view the files it contains.Step 1/4 - Select VaultHere