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35. Troubleshooting
This chapter presents some problems you may encounter when using BitDefender
and provides you with possible solutions to these problems. Most of these problems
can be solved through the appropriate configuration of the product settings.
If you cannot find your problem here, or if the presented solutions do not solve it,
you can contact the BitDefender technical support representatives as presented in
chapter “Support” (p. 316).
35.1. Installation Problems
This article helps you troubleshoot the most common installation problems with
BitDefender. These problems can be grouped into the following categories:
⚫ Installation validation errors: the setup wizard cannot be run due to specific
conditions on your system.
⚫ Failed installations: you initiated installation from the setup wizard, but it was not
completed successfully.
35.1.1. Installation Validation Errors
When you start the setup wizard, a number of conditions are verified to validate if
the installation can be initiated. The following table presents the most common
installation validation errors and solutions to overcome them.
Description&SolutionError
In order to run the setup wizard and install BitDefender
you need administrator privileges. Do any of the
following:
You do not have sufficient
privileges to install the
program.
⚫ Log on to a Windows administrator account and run
the setup wizard again.
⚫ Right-click the installation file and select Run as.
Type the user name and password of a Windows
administrator account on the system.
BitDefender was previously installed on your system,
but the installation was not completely removed. This
condition blocks a new installation of BitDefender.
The installer has detected
a previous BitDefender
version that was not
uninstalled properly.
To overcome this error and install BitDefender, follow
these steps:
1. Go to www.bitdefender.com/uninstall and download
the uninstall tool on your computer.
Troubleshooting
301
BitDefender Internet Security 2010
- User's guide 1
- Each man has his price Bob 3
- And yours was pretty low 3
- Table of Contents 4
- 1.2. Admonitions 16
- 2. Book Structure 17
- 3. Request for Comments 18
- Installation and Removal 19
- 1. System Requirements 20
- System Requirements 21
- 2. Preparing for Installation 22
- 3. Installing BitDefender 23
- Installing BitDefender 24
- 3.1. Registration Wizard 25
- 3.2. Configuration Wizard 29
- 3.2.7. Step 7 - Finish 35
- 4. Upgrade 37
- Getting Started 39
- 6. Overview 40
- 6.2.1. Novice Mode 41
- 6.2.2. Intermediate Mode 43
- 6.2.3. Expert Mode 45
- 6.3. System Tray Icon 48
- 6.4. Scan Activity Bar 48
- 6.4.1. Scan Files and Folders 49
- 6.5. BitDefender Manual Scan 50
- 6.6.1. Game Mode 51
- Using Game Mode 52
- Changing Game Mode Hotkey 52
- 6.6.2. Laptop Mode 53
- 7. Fixing Issues 55
- Fixing Issues 56
- 8. Configuring Basic Settings 58
- 8.1. User Interface Settings 59
- 8.2. Security Settings 60
- 8.3. General Settings 61
- Configuring Basic Settings 62
- 9. History and Events 63
- History and Events 64
- Registration and My Account 65
- 10.2. Activating BitDefender 67
- 10.3. Purchasing License Keys 69
- 10.4. Renewing Your License 69
- 11. Wizards 70
- DescriptionAction 72
- 11.2. Custom Scan Wizard 74
- DescriptionOption 76
- DescriptionScan Level 78
- 11.2.5. Step 5/6 - Scanning 80
- Scanning 81
- Vulnerabilities 83
- Vulnerability Check 84
- 11.4. File Vault Wizards 88
- 11.4.1. Add Files to Vault 89
- Step 2/6 - Select Vault 90
- Step 3/6 - Create Vault 91
- Step 4/6 - Password 92
- Step 5/6 - Summary 92
- Step 6/6 - Results 93
- 11.4.2. Remove Vault Files 94
- Step 2/5 - Password 95
- Step 3/5 - Select files 96
- Step 4/5 - Summary 97
- Step 5/5 - Results 98
- 11.4.3. View File Vault 99
- Step 2/4 - Password 100
- Step 3/4 - Summary 101
- Step 4/4 - Results 102
- 11.4.4. Lock File Vault 103
- Step 2/3 - Summary 104
- Step 3/3 - Results 105
- Click Finish 106
- Intermediate Mode 107
- 12. Dashboard 108
- Dashboard 109
- 13. Security 110
- Security 111
- 13.2. Quick Tasks 113
- 14. Parental 116
- 14.2. Quick Tasks 117
- Parental 118
- 15. File Vault 119
- 15.1. Status Area 120
- 15.2. Quick Tasks 120
- 16. Network 121
- Expert Mode 129
- 17. General 130
- 17.1.1. Overall Status 131
- DescriptionIssue 132
- 17.1.2. Statistics 133
- 17.2. Settings 134
- 17.2.1. General Settings 135
- Important 136
- 17.3. System Information 137
- 18. Antivirus 139
- Antivirus 140
- 18.2. On-demand Scanning 149
- 18.2.1. Scan Tasks 150
- 18.2.2. Using Shortcut Menu 152
- 18.2.3. Creating Scan Tasks 153
- Setting Scan Target 160
- Scheduling Scan Tasks 163
- Scanning Tips 164
- Scanning Methods 164
- Antivirus Scan Wizard 167
- 18.2.6. Viewing Scan Logs 172
- Step 1/4 - Select Object Type 175
- 18.4. Quarantine Area 182
- 19. Antispam 186
- Image Filter 187
- URL Filter 187
- NeuNet (Heuristic) Filter 187
- Bayesian Filter 187
- 19.1.2. Antispam Operation 188
- 19.2. Status 189
- Antispam 190
- 19.3. Settings 195
- 19.3.1. Antispam Settings 196
- 20. Parental Control 198
- Parental Control 199
- 20.1.2. Setting Age Category 202
- 20.3. Web Control 206
- 20.4. Web Time Limiter 209
- 20.5. Applications Control 210
- 20.6. Keywords Control 212
- 21. Privacy Control 216
- 21.2. Identity Control 217
- Privacy Control 218
- Step 1/4 - Welcome Window 220
- 21.2.2. Defining Exclusions 222
- 21.2.3. Managing Rules 223
- 21.3. Registry Control 224
- 21.4. Cookie Control 226
- 21.4.1. Configuration Window 228
- 21.5. Script Control 230
- 21.5.1. Configuration Window 231
- 22. Firewall 233
- Firewall 234
- 22.2. Network 237
- 22.2.4. Network Zones 239
- 22.3. Rules 240
- Configuring Main Parameters 243
- 22.4. Connection Control 247
- 23. Vulnerability 249
- 23.2. Settings 250
- Vulnerability 251
- 24. Encryption 252
- Encryption 253
- 24.2. File Encryption 254
- 24.2.1. Creating a Vault 255
- 24.2.2. Opening a Vault 257
- 24.2.3. Locking a Vault 257
- 25. Game / Laptop Mode 261
- Game / Laptop Mode 262
- Adding or Editing Games 264
- 25.2. Laptop Mode 265
- 26. Home Network 267
- Home Network 268
- 27. Update 273
- 27.1.1. Requesting an Update 274
- 27.2. Update Settings 275
- 27.2.5. Managing Proxies 278
- 28. Registration 280
- Registration 281
- 29.1. Scan with BitDefender 286
- 29.2. BitDefender File Vault 287
- 29.2.1. Create Vault 288
- 29.2.2. Open Vault 289
- 29.2.3. Lock Vault 290
- 29.2.4. Add to File Vault 290
- 29.2.6. Change Vault Password 291
- (such as #, $ or @) 292
- Integration into Web Browsers 293
- Integration into Mail Clients 297
- 32.2. Antispam Toolbar 303
- 33.2. Using Scan Tasks 312
- How to Scan Files and Folders 313
- 33.4. Using Scan Activity Bar 315
- How to Schedule Computer Scan 316
- 35. Troubleshooting 319
- 35.1.2. Failed Installation 320
- Troubleshooting 321
- Not Work 322
- Add Contacts to Friends List 327
- Indicate Detection Errors 327
- Ask for Help 329
- Add Spammers to Spammers List 330
- 36. Support 334
- 36.3. Contact Information 335
- UK and Ireland 336
- BitDefender Rescue CD 337
- 37. Overview 338
- 37.2. Included Software 339
- Overview 340
- BitDefender Rescue CD Howto 341
- 38.6. How do I save my data? 347
- Glossary 350
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